Products You Can Trust
Whatever your need may be, you can trust that you’re installing a product that is produced to the highest standards.
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We Stand Behind Every Product
Ideal Heating NA stands behind all of its products when properly registered with our factory at the time of purchase. All products must be free from defects in material or workmanship at time of registration. If defects occur, Ideal Heating NA will repair or replace the component part by whichever approach is necessary. For more information on our industry leading warranty program CLICK HERE.
Tips On Filing A Claim
We strive to make a filing a claim as seamless as possible. We recommend you collect all the information on your product before you start filling out the Warranty Claim Form. You'll also need the product serial number as it's required to process a claim.
Warranty Claim Requirements (Wholesalers)
Review the information and documents below to determine what pictures are required in order to expedite the claim request process. Submit your warranty claim form here.
Exalt, Gallant and Monarch Labor Allowance Claim Request
Submit your warranty labor allowance form here.
How it works:
1. Product must be registered at the time of installation to be eligible for labor allowance.
2. All labor reimbursement requests must be submitted to Ideal Heating NA.
3. The warranty labor allowance form must be completed by the installer and submitted here.
4. The labor request must be submitted directly to Ideal Heating NA within 45 days from the date that the work was performed.
5. Labor claims for multiple locations or incidents must be filed separately.
6. Labor reimbursement does not cover the following:
- Travel to and from the installation site
- Serviceable items and normal maintenance as required
- The cost associated with the acquisition of replacement parts
- Costs associated to gain access for repair
- The costs incurred for time spent diagnosing the fault
The claim will not be paid until the RGA# (Return Goods Authorization) has been filed by the wholesale/distributor and approved by the Ideal Heating NA Warranty Department. See your wholesaler/distributor for the RGA# number submission. Warranty claim will be paid within 45 days of claim submitted. Labor allowances shown below are maximum amounts. The fee payable to the Installer for approved warranty repairs shall be as specified by Ideal Heating NA.
- Parts $135 – includes applicable taxes
- Heat exchanger $400 – includes applicable taxes
- Monarch replacement $500
Ideal Heating NA reserves the right to deny claims due to poor installation based on testing alleged faulty parts. Failure to follow proper filing procedure does not extend the allowance grace period beyond the 45 days from the date of the repair. If the labor allowance form is not filed directly with Ideal Heating NA strictly in accordance with the details provided, all charges will be denied with no further consideration.