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Tech Support
If you need assistance or have a question for our technical support team, please reach out to us via the contact information:
Ideal Heating NA Main Office
Phone Number: 800-411-9999
Phone Support Hours:
Monday-Thursday: 8 a.m. to 5 p.m. EST
Friday: 8 a.m. to 4:30 p.m.
Email Support: techsupport@idealheatingna.com
Northeastern Regional Technical Services and Training Manager
Josh Gardner – josh.gardner@idealheatingna.com
Pete Thoenen - pete.thoenen@idealheatingna.com
Mid-Atlantic Regional Technical Services and Training Manager
Pete Thoenen - pete.thoenen@idealheatingna.com
Mid-West Regional Technical Services and Training Manager
Kevin Key – kevin.key@idealheatingna.com
Western Regional Technical Services and Training Manager
Bart Daniel – bart.daniel@idealheatingna.com